Frequently Asked Questions.
I place an order, do I get to see a proof before it goes
Yes, once we receive your artwork or printing information, we will
submit a pre-production e-mail proof for your approval. An actual
item proof is available at an additional charge.
2. How do you need us to submit the artwork?
may be submitted in either hard copy or electronic format. Please
include your company name and purchase order number on all artwork
Hard copy artwork should be crisp, clean, black & white line art. If
the art is for multiple color imprint, please provide registration
marks. Providing artwork larger than actual size will allow us
to reduce it and will provide a better finished product. If your
art contains shading, it should be submitted at actual size with a
45 line screen.
Electronic artwork may be submitted via
disk (DVD, CD, floppy) or email. We accept both Macintosh and
PC files. Our e-mail
address is Customerservice@psprom.com.
Please observe the following guidelines:
- Please include your company name and purchase order number on
all artwork sent. Choose a file name that relates to the
artwork such as the purchase order number.
- Our preferred format is PDF. If you cannot provide your
artwork as a PDF, then send a hard copy or raster version of your
art (JPG, TIF, BMP) so that we can compare the two and make sure
your artwork is not altered in any way when opened.
- Acceptable file formats: Please remember to convert all fonts to
- PDF (our preferred format)
- AI – Adobe Illustrator
- EPS – Encapsulated Postscript
- PSD – PhotoShop Document
- TIF – Tagged Image File
- FH – Free Hand
- CDR – CorelDraw!
3. What if I can’t find the product
I am looking for on this website?
Please call us. There are over 800,000 promotional products in
the industry and more keep tagging along each day. We can help
you find the product you are looking for.
4. How do I send my order?
You can fax or e-mail your order
E-mail to Customerservice@psprom.com
Fax to: 866-313-7806
Or call (216) 291-0264
You may also send a hard copy of the order via regular mail.
5. What is the usual production time?
Production time begins when:
- Approved art is received by factory.
- Credit has been established or payment has been received.
- Standard production time is 5 – 7 working days for catalog
quantities unless otherwise noted. Most overseas order require
20 days an over
6. What credit cards do you take?
We accept Master Card, Visa and American Express, cashiers check or
If you are a new account, payment is required at the time of order,
unless a credit agreement has been established. Production time
will not begin until payment is received in full. Checks require
a ten day waiting period.
7. How do I figure price on T-Shirts?
T-Shirts blanks are always up and down because of cotton price changes. However,
for a regular t-shirt blank, start with a cost of $3, then at $1 per
color, per location, plus a screen charge of $25 per color per location. Finally,
$0.75 each freight to your location. Minimum order on T-Shirts
8. How do I figure price on Embroidery?
Embroidery prices are calculated per 1000 stitches. Most hats
and left chest logos are about 7,000 to 10,000 stitches. Cost is $1
per 1000 stitches plus the price of the garment. The is no extra
charge for the amount of colors on embroidery, but there is a one time
tape set up digitizing charge of $10 per 1000 stitches.
9. What is four color process?
It is artwork that uses all four colors of the magenta into multicolor
graphics. We have some items available for imprint on four
color process at no additional set up charge, such as magnets, post-it
notes etc. But other items require set up charges.
10. What are Multi-Color imprint charges?
Orders requiring a multi-color imprint of three colors or more that
include a running charge will require a minimum quantity of 500 pieces. Additional
lead time may be required. Contact the office. Rush production
is not available on multi-color imprint.
11. We don’t have a logo and would like
to create one for our company. Can you help with that?
Yes, just let us know your ideas and what message you’ll like
to send with your logo and we’ll be glad to create the right
identity for your organization.
12. Would you ship the exact quantity I order?
this is your requirement, we will like to know prior order is placed. Most
manufacturers follow the national industry standards of a 5% over or
under on orders and they are invoiced for the exact quantity shipped.
13. Our logo has Pantone Colors do you use
the Pantone Color Matching System?
Most our manufacturers have stock inks which they provide free of charge. They
might already carry your color. But if they don’t, a $25
charge is added for each additional Pantone color.
14. Our order is too large to fit in our premises. Do
you arrange for warehousing and distribution?
your order can be stored and insured your merchandise for future
releases. Please contact the office for
additional charges involved.